The CEN Installer Group provides good quality installer
coverage for all CEN discount and grant schemes. The group consists
of over 350 heating and insulation installers across the UK. We have
full UK coverage for insulation installations and can provide heating
installations across London and Kent.
The Installer Group supports all CEN installations schemes to provide
access to a professional installer base that has been is quality
checked and approved.
In addition to domestic energy efficiency installations the Installer
Group also offers Solar Water Heating and commercial scale installations
of all measures. The installer group completes around 10,000 installations
per year through our discount schemes, and a further 2,500 installations
through the Coldbusters grant scheme.
Installer Group Summary
Measures Provided
- Cavity Wall Insulation, Loft Insulation, Draught
Proofing
- Internal and External Wall Insulation
- Heating Controls
- Boiler Replacements and New Central Heating Systems
- Solar Thermal Water Heating
Installer Selection
Installers joining the group
must demonstrate that they meet our criteria before they
are assigned any work: we require insurance, registration
with relevant statutory bodies, and client and trade references.
New installers remain on probation until they
have completed 20 installations. During this period installers
are closely monitored on the following criteria:
- compliance with the CEN Technical Specification
- customer services
- compliance with scheme time scales
- quality of paperwork
- after sales services
- compliances with prices schedules
Installer Monitoring
In addition to ensuriing quality installations,
close monitoring of installer performance enables us to distribute
work efficiently to ensuring that installers do not become
overloaded.
We operate a flexible policy with installers
enabling them change the areas which they work in, and the
amount of work they take on. This ensures that installers only
take on work which they can deliver.
Price Schedules and Tendering
The CEN Installer Group operates under two generic
schedule of rates which cover all the schemes it manages: one
for able-to-pay schemes and the other for fuel poor grant scheme.
All installers work to the same schedule of rates: this enables
us to guarantee best value, as well as giving us the adaptability
to set up schemes in a very short time.
The schedule of rates is decided during our
annual tender where Installer Group members are required to
tender to maintain their membership, and new installers are
invited to tender.
